Call 817-861-8144
O-Rings, Custom Rubber Molding, Gaskets, Hard Parts
Summit Industries, Inc.
475 Dodson Lake Drive
Arlington, Texas 76012
Customer Satisfaction Survey
First Name
*
Last Name
*
Company
Phone
*
Fax
Your Email Address
*
If you have any difficulties or questions about this survey, contact Summit Seal at 817/861-8144 or by email at
sales@summitseal.com
Sales and Marketing
How Satisfied are you with:
1.) The amount of sales support between you/your organization and Summit Seal's sales staff?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
2.) Summit Seal's understanding of the service needs of your organization?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
3.) Summit Seal's sales staff's knowledge of the fastener industry?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Customer Service
How Satisfied are you with:
4.) Summit Seal's ability to expedite orders when needed?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
5.) Summit Seal's prompt response time to your problems and/or complaints?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
6.) Summit Seal's resolution of your problems and/or complaints?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Quality
How Satisfied are you with:
7.) Summit Seal's capabilities to provide quality products?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
8.) Summit Seal's prompt response time to quality issues?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Delivery
How Satisfied are you with:
9.) Summit Seal's on time delivery of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
10.) Summit Seal's proper packaging of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
11.) Summit Seal's correct shipment of orders?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
16.) Summit Seal's overall performance as your supplier?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
General Information
How Satisfied are you with:
14.) Summer Seal's ability to provide competitive pricing on products?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
15.) Summer Seal's in-stock inventory selection?
Very Satisfied
Satisfied
Neutral/ Not Sure
Dissatisfied
Very Dissatisfied
Comments
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2015